Frequently Asked Questions
Everything you need to know about your Invisible Friend order.
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days domestically, while international shipping can take 10-14 business days depending on the destination.
How do I process a return or exchange?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our online portal to generate a prepaid return label and start your exchange or refund process.
What payment methods do you accept?
Invisible Friend accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna and Afterpay.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your favorite-fitting garment to ensure the perfect fit.
Are your garments sustainably made?
We are committed to ethical fashion. 80% of our collection is produced using organic cotton or recycled polyester, and we work exclusively with factories that guarantee fair wages and safe working conditions.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey directly from our warehouse to your door.